There are now 100,000 Croydon residents – nearly a third of the borough’s population – accessing council services online through My Account.
My Account, accessible via the council’s website, allows users to carry out a range of transactions all in one place, such as paying council tax bills, viewing their place on the housing register or ordering new bins.
As a result, the reduction in telephone and face-to-face transactions has enabled a saving of £4m to be made and reinvested in key services.
My Account was launched just two years ago, and in the last four months has seen 25,000 users sign up – a rate of more than 200 new registrations a day.
On average around 30,000 visitors access My Account each week, which offers residents a total of 41 council services.
The 100,000 milestone comes as the council launches its latest online service to get more residents involved in what’s happening in their community.
The Get Involved website is a chance for people in Croydon to share their views and help shape decision-making in their local area by taking part in consultations and surveys, as well as finding out about upcoming events.
Residents can log in at https://getinvolved.croydon.gov.uk using their My Account details.
“We’re delighted to have 100,000 My Account users, and it really goes to show the appetite from our residents to be able to do their business online.
“We want to make it easy for people in Croydon to access the council services they need online, and we have big plans to widen the possibilities with which they can engage with us, as our newly launched Get Involved website demonstrates.
“I really recommend those who haven’t yet registered to join the thousands who are already taking advantage of the many benefits of My Account.”
Councillor Mark Watson, cabinet member for communities, safety and justice
Not using My Account? Register and access council services today at www.croydon.gov.uk/myaccount