Croydon Council’s Cabinet has approved plans to create a new front door for a number of key council services at Cavendish House, bringing services together in one place to make it easier for people to get the support they need.
The first phase of the programme will see the housing needs and homelessness service relocate from Bernard Weatherill House (BWH) from the end of September 2026. Future phases of the programme will also bring together parking services, youth justice, Young Croydon, children’s services and adult social care triage at Cavendish House. The new location is around a 10-minute walk from BWH. It is the first step in creating a simpler way for people to access council services while making better use of the Council’s buildings.
Before making the decision, the Council considered nine different locations. Cavendish House was chosen because it offered the best mix of accessibility, safety, privacy and value for money, while providing a better environment for people using council services.
People visiting the new location will benefit from a larger reception and waiting area, more private rooms for confidential conversations, family-friendly spaces and improved accessibility. Better security and visitor management will also help create a safer, more welcoming environment for people accessing support.
Bringing key services together in one place will make it easier for people with more complex needs to get the right support and help the Council provide a better experience across a range of frontline services.
The move changes where services are delivered, not the services people receive. There will be no changes to the services provided or existing opening hours. People will continue to access support by appointment, with telephone, online and same-day appointments remaining available for those who need urgent support.
“Good public services are about more than the support we provide – they are about how people experience that support. When someone comes to the Council for help, they should be able to access services in an environment that is welcoming, accessible and designed around their needs.
“As demand for council services continues to grow and people’s needs become more complex, we need to keep adapting the way we work. Creating a single front door for key council services is about making it easier for people to get the help they need, while making the best use of our buildings.
“This is an important step towards creating council services that are more connected, more accessible and designed around the people who use them.”
Jason Perry, Executive Mayor of Croydon
