There will be a number of changes to council service opening times over the Christmas and New Year period, while making sure residents can continue to access vital help and support needed at this time.
Most services will be closed on Christmas Day, Boxing Day, New Year’s Day, and also on Wednesday 27 December.
Access Croydon and the Contact Centre will be open on the following dates and times, offering their usual services:
Friday 22 December – open (9am – 4pm)
24 – 27 December – closed
28 – 29 December – open (9am – 4pm)
30 December – 1 January – closed
The council’s emergency protocols will be in place during office closures.
Croydon Family Justice Service will continue to provide support for people experiencing domestic abuse. The service will be open on weekdays as usual from 9am to 5pm, apart from bank holidays. Contact the Family Justice Service on 020 8688 0100 for more information. Outside of these hours, the 24-hour National Domestic Abuse Helpline can be reached on 0808 2000 247. As always, if there is an emergency, dial 999.
If you are concerned that a child or young person under the age of 18 is being harmed or needs urgent support, find information and advice on our webpage. If you are concerned that an adult is being harmed or needs urgent support, find information and advice here. In an emergency always call 999.
Waste and recycling (including clinical waste) collections will change during the weeks beginning 25 December 2023, 1 January 2024 and 8 January 2024. Collections will be up to four days later than usual. You can find more information on bin collections on our website.
Collections will return to normal from Monday 15 January 2024. Please remember to put your bins out by 6am on your collection day.
If you’ve opted for a real Christmas tree, make sure to recycle it. Croydon offers a free collection service – just leave your tree out in front of your property by 6am on Monday 8 January 2024 and it should be removed within a fortnight. If you prefer, you can also take your tree to your nearest Household Reuse and Recycling Centres. Real trees must be left in a place where they will not block the pavement for pedestrians, parents with prams, and wheelchairs.
Croydon leisure centres will be operating an amended timetable during the festive season, you can find the opening hours here.
Over the Christmas and New Year period, Croydon libraries will be closed from 24 December 2023 until 2 January 2024. You can still access our digital library with thousands of free eBooks, digital magazines, comics and audiobooks. Residents who aren’t already a member, can join online at the libraries webpage.
Croydon’s emergency housing repairs service will continue as usual. Tenants and leaseholders can report an emergency repair on 020 8726 6101 where calls will be answered by our 24/seven service team.