Council tax rebate – update for residents who don’t pay by direct debit

Croydon residents who do not use direct debit to pay their council tax are being invited to complete an online form to receive their rebate payment.

The council’s online form should take around 10 minutes to complete.

Residents will need their property reference number – located on the top right of their council tax bill, contact details, National Insurance number, bank account number and sort code.

Croydon households will receive their £150 council tax rebate within two weeks of the completed form being returned and their details verified.

Using the online form, residents can select one of the following payment methods:

  • Sign up for DD and get the rebate paid in their bank account
  • Provide their bank details and get the rebate paid into this bank account
  • Use the rebate to reduce council tax bill by £150
  • Post Office voucher to be exchanged for cash

Switching ongoing payments to direct debit remains an option for all account holders and is the easiest way to pay council tax moving forward.

Residents who already pay their council tax by direct debit and have not received payment are encouraged to also get in touch via the online form.

The council has been processing rebates for residents who pay their council tax by direct debit since the beginning of April, paying out over £7.3m. The majority of payments have now been completed – a small number of account holders will be contacted directly for further verification checks.

Each eligible Croydon household in council tax Bands A to D will receive a one-off payment of £150 regardless of the number of people living there. More details on eligibility can be found on the council’s website.

The council will begin contacting households who do not pay by direct debit in the coming days via the records they hold for individual accounts. Please note that these messages may come from both the council and our form provider – GrantApproval.

Croydon residents are reminded to be aware of council tax rebate scams. The council will never call residents to ask for bank details for the rebate, these should only be provided via the online form on the council’s website.

The council has a range of support for residents who may struggle to access online services, including options for family or carers to complete the form on their behalf. Further details will be made available online or through Croydon’s council tax contact centre – 020 8726 7000.

2022-05-30T17:19:04+01:00 May 30th, 2022|Recent news|