Residents in Croydon Council blocks are being invited to share their housing experiences at dozens of doorstep visits that will collect feedback to help improve the service they receive.
A team of housing officers has begun a three-month series of door-to-door visits across the borough to listen to residents’ views, find out how they feel about where they live, and look into any unresolved issues.
All feedback received will feed into the borough’s housing improvement plan, which is addressing urgent and long-term priorities so council residents receive a better service and feel more involved. Actions so far include moving several Regina Road households in urgent need, speaking to over 200 neighbours to address any concerns, making better use of data to deliver faster repairs, recruiting to key posts and commissioning detailed surveys of all council high-rises to plan future upgrades.
The visits are also a chance for residents to complete satisfaction surveys, get information about setting up a residents’ association, or join tenant focus groups that examine customer service.
Around 40 blocks are scheduled to be visited so far for July, August, September and October, with more planned to be arranged. The list of events is available on the council website and you can also visit the resident involvement team’s Facebook page at www.facebook.com/croydonresidentinvolvement
Any resident wanting to request that their block is visited as part of this programme should email: email@example.com. Posters will also go up on the estates and blocks where the visits are taking place to give residents advance notice. Officers will leave contact details if residents are not in when they visit.
“We’re visiting thousands of people on these visits to make sure we’re listening to residents’ views on our housing service to help with our wider improvements.
“If you live in one of these buildings, we’re keen to meet you so we hear your experiences face-to-face and act on any priority issues. If you aren’t going to be in when we go door-to-door, we can follow up at a time that’s convenient to you so we can help as many residents as possible.”
Councillor Patricia Hay-Justice, cabinet member for homes