When Steve became a full-time carer for his mum after her Alzheimer’s diagnosis, he had little idea how much his life was about to change.

As part of Carers Week 2026, Steve’s story highlights the reality faced by more than 28,000 of unpaid carers in the borough and the difference that the right support from Croydon Council can make.

Steve began caring for his mum around six to seven years ago, initially helping with everyday tasks. But as her condition worsened, his role intensified dramatically. A sudden health crisis left her bedridden and increasingly dependent on care, with hallucinations adding to the emotional strain.

“It feels like you start off with a full jigsaw, and you’re losing bits of it every day and every week,” Steve said, describing the impact of dementia on his mum – and on himself.

At the height of his caring responsibilities, Steve was providing round-the-clock support, alongside visits from professional carers. The demands left him unable to work, relying on around £50 a week and facing an uncertain financial future.

“I knew of support for carer, but I didn’t know I would become a carer,” he said.

Like many carers, Steve also experienced isolation. Social plans were often cancelled at the last minute, and even managing the practicalities of his mum’s care became overwhelming.

“Even though we had carers coming in, I found it draining just to answer the door… I couldn’t go out when I wanted or needed to,” he said. “I lost out on things like social events – it’s very isolating being a carer.”

It was only after a chance conversation with paramedics that Steve realised he could access further help. He was referred to Carers First, a charity working on behalf of Croydon Council to support unpaid carers who are looking after a loved one.

Through the service, Steve received a carer’s assessment, access to respite support and, crucially, the opportunity to connect with others in similar situations through the Carers Centre in Croydon town centre.

“I meet other carers at the carers centre; I find it really helpful. We can all find something to relate on,” he said.

Steve credits the support with helping him regain a sense of balance, including accessing 50 hours of respite care and attending regular support groups.

“It’s important to have a break. If it gets too bad, your health can suffer.”

Steve is one of 5.8m unpaid carers in the UK, and 28,831 in Croydon, who are looking after a loved one who needs support due to illness, disability or old age. As part of Carers Week 2026, Croydon Council and Carers First, Croydon are raising awareness of the support available, so they can look after their own wellbeing.

Throughout the week, events have been held to connect carers with advice, information and each other. These included drop-in sessions, community events and wellbeing opportunities designed to reach carers who may not yet be accessing support.

Steve’s story highlights why early intervention and awareness are so important. Now volunteering in a local charity shop, he says the journey has been challenging, but support has made a real difference. “I’m glad it’s still running in-person groups,” he said of the Carers Centre. “It’s helped me feel understood and heard.”

Toby Lee-Manning, Head of London and Southeast at Carers First, said: “Steve’s experience reflects the reality for so many unpaid carers, who often take on the role without recognising themselves as carers or knowing that support is available. No one should have to face the challenges of caring alone. Through our partnership with Croydon Council, we’re here to provide practical advice, emotional support and opportunities for carers to connect with others who understand what they’re going through. We encourage anyone looking after a family member or friend to get in touch and find out how we can help.”

Jason Perry, Executive Mayor of Croydon, said: “Steve’s story is an important reminder of the vital support that is available to unpaid carers across our borough – and how accessing it can be life-changing.

“Working with the charity Carers First, we connect carers with one-to-one guidance and practical help, and reduce isolation through the Carers Café and other events. It’s been great to highlight this during Carers Week, but support is available year-round so do get in touch.”

  • If you care for someone with Alzheimer’s or any other condition or illness, whether it be physical or mental, get in touch with Carers First, Croydon today through their website.