A dedicated online tool making it easier for residents to find out about their new bin collections launches today.
A new collection service, designed to boost recycling rates in Croydon, begins on Monday 3 September, with most households changing collection day.
Residents can search their postcode or address online and find out when their bins will be collected.
During the change roughly 18% of properties face a three-week or longer gap between collections, an extra week’s delay over the usual two-week service. Anyone affected by this will have an extra one-off collection to help manage the transition.
Every property should already have received a letter about the changes and the 21,000 properties needing an interim collection will have received a second letter to tell them about this additional service.
A dedicated email address and phone line have been set up to help answer any residents’ questions. Contact firstname.lastname@example.org or call 020 8604 7282 between 9am and 5pm, Monday to Friday for more information.
“This is a significant change to our service, designed to help Croydon recycle more than half its waste within two years.
“As with any change of this scale some unforeseen challenges are inevitable and we would ask people to bear with us while the new service beds in.
“We are working to manage the transition to the new collections and minimise any disruption to our residents.”
Councillor Stuart Collins, deputy leader – Clean Green Croydon