Croydon Council has reaffirmed its commitment to put residents at the heart of its plans to improve housing services, and ensure that they are treated with the care and respect they deserve.
Cabinet members this week fully accepted the findings of the independent investigation the council commissioned into conditions of properties at Regina Road and approved the immediate action and longer-term improvement plans for the service.
Fransoy Hewitt, a resident at a council property affected by severe water damage, was invited to address Monday night’s meeting to share her experiences and talk about the impact on her family.
Cabinet members and senior officers from across the council pledged to tackle the issues that led to her situation, with a strong focus on transforming the culture within the housing service.
“I want to thank Ms Hewitt for her courage in speaking out and sharing her experiences with us. Her very moving account is a powerful reminder of the importance of our housing services in residents’ lives and that her experiences must be a catalyst for the change we need to make. I have reaffirmed my commitment to Ms Hewitt and to all our tenants that we will transform the services they receive.”
Councillor Hamida Ali, leader of the council
“It is my absolute priority to improve our housing services for all our residents and I will not rest until we achieve this. We must give our tenants a voice and ensure they are heard – this will be at the heart of our plans for improvement. We have a long way to go to rebuild our residents’ trust but I am determined that we will achieve this.”
Councillor Patricia Hay-Justice, cabinet member for homes