Residents needing face-to-face support will now be offered pre-booked appointments with council staff at Access Croydon from Monday 27 July.
While the vast majority of resident queries will still be dealt with virtually and online to limit the ongoing Covid-19 infection risk, the council is starting to hold a limited number of pre-booked appointments for those who need them.
Since Access Croydon closed in March for lockdown, the council has continued to give advice and support for local residents by phone, email and by directing them to the council website.
Due to Covid-19 the council remains unable to take drop-in visits. Socially-distanced face-to-face help for people with emergencies is available, which has been the case since the beginning of lockdown.
If you have a query, in the first instance call 020 8726 6000 or visit the council website.
Apart from staff helping residents who have been given pre-booked appointments, Access Croydon will remain closed to the public because of Covid-19, with all other queries dealt with by phone or online.
Residents can access most council services, from help with benefits to applying for a parking permit, online via the council website without needing an appointment in person.
If you have an appointment please arrive on time, talk to staff through the intercom before entering, wear a face covering, use hand sanitiser provided and bring no one else unless necessary.
To limit infection risk, the public phones, computers, toilets (except the disabled toilet) and baby change, and the children’s play area remain closed.
